Original topic:

Cursor not Syncing with Dex Cursor

(Topic created on: 08-01-2023 12:47 AM)
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Unix_smit
Active Level 3
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Samsung DeX
I am trying to set up Dex (Wired).

Needless to say Phone only has 1 type c port to which i have connected hdmi.

When i try to connect wireless mouse to the tv i see 2 different cursors the one responsive to wireless mouse is not usable in DEX.

I am using S22. And my TV does not have miracast built in, is there a fix for this?

Thanks in advance

3 Comments
Anonymous
Not applicable
Samsung DeX
Try will resetting the Dex app. I faced the same issue and Uninstalled and Reinstalled. It got fixed.
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Unix_smit
Active Level 3
Samsung DeX
I don't have a Dex app. It is built into the settings how do i reset it?
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cs_member10
Moderator
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Samsung DeX

Dear Samsung Member,

Greetings from Samsung Customer Support!

We acknowledge your query and apologize for the same. We would request you register your concern in Samsung Members Application. So, our concern team gets back to you as soon as possible.

Please follow this path to register your concern in Samsung Members Application (Open Samsung Members Application>Support>Type your query>Ask a question/Tap an error report>Send)

Note. please attach the error log file within 15 minutes of the error occurring.

Thank you for writing to Samsung.
     
Warm Regards,
Samsung Customer Support

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