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Active Level 3
Headphone jack stops working whenever I change volume or get a notification, play pause music video or get a call when I'm listening someyhing. I have to restart the phone to make it work again.

It's a random issue I'm facing. 
Can anyone help? 
2 Comments
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Dear Samsung Member,

Greetings from Samsung Customer Support!

 

Follow the bellow mentioned steps yo resolve your issue:-

1). If this happen when you are using a particular app?
Note: Ensure that you only download apps from reliable and safe sources such as galaxy apps or the google play store.

2). If you are having trouble with a particular app, you can put your device into Safe mode to verify the issue.
To check device in safe mode: Power off the device > Press and hold the Power key for one or two seconds to turn on the device > When the Samsung logo appears, press and hold the Volume down key.
To exit safe mode: Restart your device.

 

If issue still persist or for further assistance, kindly register your concern in Samsung members app (Samsung Member > Get help > send feedback > Ask question/Error report)


Thank you for writing to Samsung.

 

Warm Regards,
Samsung Customer Support

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Beginner Level 2
same thing happens to my s20+ with any bluetooth headset .
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