M21 Auto Restart Issue Resolved

[Aniketgov]

Hello All

My M21 device was getting automatically restarted.

In March 2021 samsung care center did changes in software.

But problem did not resolve.

So in June 2021 they changed the motherboard of the device and the charging chip also!

Hope my experience will help someone.

[Lekshmanan]

Cost ?

[Aniketgov]

My device was in warranty so it was free for me but cost is around 7-8k

[Lekshmanan]

During Downloading Update You Paused ? Because it leads Motherboard failure

[cs-member13]

Dear Samsung Member,

Greetings from Samsung Customer Support!

We would request you to register your concern in Samsung Members Application. So, that our concern team gets back to you as soon as possible.

Please follow this path to register your concern in Samsung Members Application (Open Samsung Members Application > Get help > Send Feedback > Error report/Ask questions).

Note. please attach the error log file within 15 minutes of the error occurred.

Thank you for writing to Samsung.

Warm Regards,
Samsung Customer Support

[NeerajAtharv]

How much they charged for motherboard

[NeerajAtharv]

My phone warranty lapse on 21st may after that now I am facing the issue. Motherboard is not covered under warranty