Internet is not accessible during calls

[Anshul93]

Hello, I am using S23. I am facing a constant issue with using the Internet during calls. I have 2 networks. Jio is a primary for 5G. When I get a phone call, the internet stops working. I was trying to find solutions on the internet but nothing got any info for S23. "Enable internet for all network" settings are not available in S23. Can anybody help me with this? I tried all the following steps already:

1. Resetting the Network settings.

2. Changed the network types.

3. Speedtest during calls.

4. Data roaming is enabled.

5. Select network type automatically.

6. Using the latest software update.

Resetting the device is the last option they suggested, but I have a large amount of data on my phone.

Does anybody have any solution?

Kindly help.

[sammybhaiya]

Just activate dual sim and use the same sim for mobile data on which your are getting calls

[Anshul93]

Thanks for the response, but That is already set.

[sammybhaiya]

Go to settings and turn on data switching and backup calling

[sammybhaiya]

Did you try this

[sammybhaiya]

Use wifi calling if possible

[Anshul93]

I travel a lot, and It works in only WiFi range, if I'm out then the call quickly interrupts the mobile data.

[sammybhaiya]

Get it checked with opearor

[AJAB_MORIA]

Are you using VI SIM card?

[cs_member10]

Dear Samsung Member,

Greetings from Samsung Customer Support!

As per your concern, we would request you to kindly perform the following steps to resolve your issue.

Check Settings: If mobile internet is not working during the call, then check settings 'Use internet during call', Please follow the below steps to enable 'Use internet during call': Settings> Mobile Networks> Use internet during call> Enable it, if disabled.

You can take a backup of your device data first and reset the device once by following the given link.
https://www.samsung.com/in/support/mobile-devices/samsung-galaxy-mobile-how-to-perform-a-factory-res...

In case the issue still occurs, kindly visit the service center for a physical inspection of your device. You can locate your nearest service center with this given link: https://www.samsung.com/in/support/service-center/

Warm Regards,
Samsung Customer Support