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03-17-2020 05:59 PM in
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03-18-2020 08:04 PM in
PromotionsDear Samsung Member,
Greetings from Samsung Customer Support!
To resolve vibration issue, kindly follow the given below steps:
1) Swipe up the home screen>settings>tap sound and vibration>tap "vibration feedback" to enable it or disable it.
Note: When the switch turns blue it means the vibration feedback feature has enabled.
Kindly perform the interactive check of vibration in Samsung Member Application (Samsung member app>>Get help>>Interactive checks>>Vibration))
If the issue still persist, kindly register your concern in Samsung Members app (Samsung Members app > Get help > Feedback > Error report).
Note: Please send device log files within 15 minutes of issue occurrence along with the exact issue details.
Thank you for Writing to Samsung.
Warm Regards,
Samsung Customer Support