S22 ultra purchase redemption of buds gift

[Thebatfox]

I purchased my S22 ultra. 

Now trying to redeem my gift, the Buds pro. 

However when I submit all my info it says my email address is invalid. 

I have triple checked myself and tried multiple email addresses I use on a regular basis 

Please advise how I can move forward and get my buds 

[Duane89]

Make sure its the same email with what you use for your Samsung Account on your phone

[Thebatfox]

Thanks
I did do that. And tried many other addresses too...

[Duane89]

Best thing to do than is to phone Samsung Customer care

[Cazuniq]

Mine showed up now.

[Babiyo]

I was having similar issue I just went out and started again the process it eventually successfully submitted

[Thebatfox]

All sorted.
Thanks for the advice.
I have one address as the main log in for my Samsung account and it is linked to a different Gmail account. This was causing chaos...

All sorted. And buds are redeemed.

[cody1994]

Hi how do I redeem the buds