S22 promotional Buds

[Zamap]

Has anyone actually received the Buds from the Promotion? It's been well over 2 months, nearly 3, and I'm still waiting for delivery despite me calling and emailing, asking for updates and receiving empty promises. I'm highly disappointed with the service I've received and it's a shame because I really enjoy the device, and looking around it seems like I'm not the only one with this issue👎

[Miraulder]

Yes I got mine. Claimed on 19 March, received about a month later

Did you receive an email stating that your claim was successful?

[Zamap]

Yeah I have, I've received one on my initial claim and every time I've called/emailed regarding the issue. The delivery never happens though.

[Miraulder]

I'm sorry about that. Maybe you are in an outerlying where courier companies don't go often

[Zamap]

I'm neighbouring Durban CBD in Glenwood so I doubt that's the case

[Miraulder]

Then I'm really not sure what the issue could be. Did you ask for the waybill number when you have been calling through to them?

[Tsogo_sam05]

Hi Miraulder,

Sorry for the inconvenience caused.

Please send a detailed email to tellus@samsung.com  attention to Tsogo_sam