S22 plus bud live promotion

[mosman786]

I bought a s22 plus and redeemed the buds live the same day and got an email saying the claim was successful and that Samsung will contact me with delivery details and the buds will be delivered within 7-14 days.

It has been over 5 weeks i still haven't been contacted by anyone.

I have called and emailed Samsung promotions a good few times but haven't been contacted back by anyone.

One of the big reasons i upgraded from an s21 to an s22 plus was cause of the buds live but Samsung hasn't kept their end of the deal. I am very disappointed with Samsung for the bad service if i had known that this may be a scam i wouldn't have upgraded my phone.

[Tsogo_sam05]

Hi, mosman786 kindly advise if you had contacted the promotions department on the contact details below.

Phone number: 087 655 0515

Email: samsung@altron.com

[louwry]

How do you claim?

[TC82]

I was just about to upgrade because of the buds so thanks for saving me!

[GregCN]

Hello Folks, where do you redeem the buds live promotion on the members app? The only link I see is for the Samsung Care Discount

[AbbBE]

I have the exact same issue. I claimed on 4th April. Received the reference but no way to track the claim. Waste of time and money trying to call promotions, no one ever answers, my airtime runs out!. Emails haven't been answered either. Worst service ever