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Original topic:

S22 plus bud live promotion

(Topic created on: 04-24-2022 07:25 AM)
302 Views
mosman786
Beginner Level 2
Options
Promotions
I bought a s22 plus and redeemed the buds live the same day and got an email saying the claim was successful and that Samsung will contact me with delivery details and the buds will be delivered within 7-14 days.
It has been over 5 weeks i still haven't been contacted by anyone.
I have called and emailed Samsung promotions a good few times but haven't been contacted back by anyone.
One of the big reasons i upgraded from an s21 to an s22 plus was cause of the buds live but Samsung hasn't kept their end of the deal. I am very disappointed with Samsung for the bad service if i had known that this may be a scam i wouldn't have upgraded my phone.
5 Comments
Tsogo_sam05
Moderator
Moderator
Options
Promotions

Hi, mosman786 kindly advise if you had contacted the promotions department on the contact details below.

 

Phone number: 087 655 0515

Email: samsung@altron.com

 

0 Likes
louwry
Active Level 1
Promotions
How do you claim?
0 Likes
TC82
Beginner Level 2
Promotions
I was just about to upgrade because of the buds so thanks for saving me!
0 Likes
GregCN
Beginner Level 2
Promotions
Hello Folks, where do you redeem the buds live promotion on the members app? The only link I see is for the Samsung Care Discount
0 Likes
AbbBE
Active Level 1
Promotions
I have the exact same issue. I claimed on 4th April. Received the reference but no way to track the claim. Waste of time and money trying to call promotions, no one ever answers, my airtime runs out!. Emails haven't been answered either. Worst service ever
0 Likes