Rewards

[LeeBlom]

Good day 

I want to put in a complaint to samsung because I have trying to get a hold of the promotion team regarding my watch and earbuds bur no answer on the number or on email. 

Please can someone phone me urgently otherwise the delivery will be a fail. 

This is very bad service from samsung 😒 

[Marls]

I have the same issue. No one answers the phone. Have been waiting since 18 Nov for my watch and earbuds

[LeeBlom]

This is very very bad service from samsung. Im done with samsung i wil rather take a Iphone and pay a bit more but atleast you get service out of Apple

[Shinique]

Hi, I had the same issue. Contact an agent via the members app to get it resolved quick as they will escalate it. Waited since the 19nov and received today

[furfur001]

Hi, can you please advise how you did that. When I spoke to an agent via chat, they couldn't help and referred me to the same dead-end support number and email.

[Shinique]

In the chat I mentioned the email kept bouncing / rejected, having no response and I also mentioned i could not get through via the call. I also told them on what date I have received my claim mail and have not received info from their courier partner

[MSalie]

I am still waiting since 28 November. What should I do?

[Shinique]

Hi, contact the agent via members app and explain to them the situation. Hope they can resolve it for you

[MSalie]

How do I go about doing this?
Can you walk me through the steps. I'm very new to this phone.

[furfur001]

🙏😊 will give it another try, thanks.