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Original topic:

Still waiting for my rewards to be delivered

(Topic created on: 01-04-2025 07:46 PM)
212 Views
floop
Beginner Level 4
Options
Promotions
I took out two contracts for the Samsung A55 and claimed the free gifts, A smart watch and pair of wireless pods. I received an email saying the courier would get in touch and it's been 5 weeks. Is this a scam?? Did anyone receive theirs? Im in Cape Town South Africa
11 Comments
DarkVader007
Beginner Level 2
Promotions
Follow up with Samsung, if need be go to a Samsung store near you and rectify the matter.
Eno12
Active Level 5
Promotions
I think the best option is to contact the reward center when I bought my phone three years ago, it took them a month or so to deliver my tablet
ngonidzashe
Expert Level 4
Promotions
Check if your mobile carrier was part of the promotion (e.g., Vodacom, MTN, Telkom).Verify the terms and conditions, including delivery timelines. And also contact your carriers
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ngonidzashe
Expert Level 4
Promotions
If the email mentions a courier service, contact the courier directly using details from their official website (not from the email) to confirm your parcel status.
Morisky
Active Level 1
Promotions
I have spoken to Samsung team and courier company ....gave them the Claim Id Nd Still waiting.
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ngonidzashe
Expert Level 4
Promotions
Reach out to their customer service directly to inquire about your gift status. Provide them with any claim reference numbers or details you received.

Some Samsung promotions allow you to track the status of your claim online. Check if this option is available.
ngonidzashe
Expert Level 4
Promotions
Many users report delays in receiving promotional gifts, especially during high-demand periods. While frustrating, it doesn’t necessarily mean it’s a scam. Some people report waiting 6–8 weeks for delivery.


Follow up Samsung on it's official pages, or contact directly Samsung South Africa or visit them directly
floop
Beginner Level 4
Promotions
Thank you. I have received a response and they are looking into it. I appreciate the feedback and assistance
ngonidzashe
Expert Level 4
Promotions
Coolies better
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