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02-09-2021 03:33 PM in
PromotionsWhat is the process with the R1000 pre-order voucher? My claim for the Buds has been accepted and waiting for the courier to contact me, but I have not received anything regarding the R1000 store voucher (I did pre-order with the same email and cell).
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02-09-2021 03:52 PM in
Promotions1 . Register for Unpacked (as per target audience details)
2. Purchase a S21 series device (Any retailer nationwide)
3. After purchase, login to Samsung Members App from S21 device
4. Click on the S21 benefit banner to claim the S21 offer. (This banner is visible on S21 's only).
5. Complete the redemption form with delivery details and upload proof of purchase
6. The claim is then validated by call centre team
7. CRM will issue the R1000 vouchers via email directly to the customer based on legitimate, verified claims and email address linked to registration from Unpacked.
8. National offer (Buds and Tag) will be couriered to these customers.
I received my voucher via email and SMS 5 days after submitting my buds claim.
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02-09-2021 04:16 PM in
PromotionsWell the chat support was useless... they just ended the session with now explanation.
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02-10-2021 01:28 PM in
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02-16-2021 03:41 PM in
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02-16-2021 03:50 PM in
PromotionsI phoned several times before someone told me this.
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02-09-2021 04:00 PM in
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02-09-2021 04:06 PM (Last edited 02-09-2021 04:06 PM ) in
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02-09-2021 04:12 PM in
PromotionsThanks, it has only been three days since the buds ref came through - so maybe I should give it another couple of days for the voucher SMS / Email to come through.
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02-09-2021 04:50 PM in
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