Galaxy Buds Live Free Redemption

[Jorden- Joy Gudiso]

I received an email on Monday saying the following:

Unfortunately, we could not validate your submission (Reference: 1510605114146OYXEZ)

The reason for the rejection of your claims is the following:
Non participating retailer

But I purchased my S22 from Takealot.com on April 30th 2022,  which was a participating online retailer option when filling out the submission form.

How would I go about getting REVALIDATED, seeing as I meet the terms and conditions on the Samsung website and Takealot.com is a participating Online Retailer?

[Tsogo_sam05]

Hi Jorden-Joy Gudiso,

Thank you for reaching out to us and we apologize for the inconvenience caused.

For further assistance with the Galaxy S22 Buds Promo kindly contact our promo department on the following numbers.

0876550515 - Samsung Altron

0876550512 - Ison Xperiences

0100356688 - Samsung Altron

Emails:

samsung@isonxperiences.com

samsung@isonxperiences.com

feedback.ssa@partner.samsung.com

Altron their email address is feedback.ssa@partner.samsung.com or 010 035 6688

[Jorden- Joy Gudiso]

I already did.