Hi all, I've seen that alot of people are struggling with redeeming their buds from purchases. Here are the respective links that you go to for the redeeming process. Hope this all helps... it would be better if this was made easier by an email or something from samsung but hey, what's this app for.
A. You are trying to redeem the Galaxy Buds Live-
In this case you likely bought an A model phone and a watch 4, you where promised that you would get a pair of buds live too. This is separate from the main redeem link you will access your application through the Samsung members app. There are clear instructions on this Samsung web page. https://www.samsung.com/za/offer/aseries-galaxy-buds-live-redemption/
B. You are trying to redeem the Galaxy Buds 2 Pro-
In this case you bought the S23 Ultra and watch 5, you where promised a pair of buds 2 pro in this case you do your application fully through Samsung.com. here is the link to the application. https://africa.mkt.samsung.com/za/free-buds2-pro-redemption
My DMs are always open for help, everyone needs to get what they pay for and are promised. #buds2pro #budslive #samsungfestival