Thanks for being with Samsung and for sharing your concern. We would like to inform you that the relevant department may serve you better/speedily, if you can provide logs/video by registering this feedback in Error Section (Samsung Members App -> Feedback -> Questions/Errors -> Create -> Error reports).Note: For better assistance, please send device log files within 15 minutes of issue occurrence along with the exact issue details. Be sure to hit ♡ when you find an answer that works for you.
