snow
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04-18-2017 11:28 PM in
Others
i bought my s7 edge a month ago and recently i noticed a problem with the fingerprint sensor, its not spoilt completely but it doesnt work most of the time.. i dont know if its the hardware or software, any suggestion from fellow s7 edge users with similar problem..
7 Comments
sabby
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04-18-2017 11:50 PM in
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service centr bro ....
navadheer
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04-18-2017 11:51 PM in
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you can try adding the fingerprint of the same finger 2~3 times I mean you need to add same finger as different fingers
pir8rider
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04-19-2017 10:14 AM in
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there is one possibility did u r phone updated to nougat means it ill definitely messed up with finger print setting .so try to reset fingerprint and it ill work fine.
snow
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04-19-2017 12:29 PM in
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pir8rider yes i had upgraded to nougat..
snow
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04-19-2017 12:28 PM in
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tried everything, still doesnt respond, try again later msg pops up
Samsung_India_
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04-19-2017 01:18 PM in
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Thank you for your query. The relevant department may serve you better/speedily, if you can provide logs/video by registering this feedback in Error Section (Samsung Members App -> Feedback -> Questions/Errors -> Create -> Error reports).

Anonymous
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05-20-2017 10:20 AM in
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same problem here with s7. Once in 5 or 6 times the sensor recognises my fingerprint, i have tried all the above mentioned possibilities. but still facing the same problem and its really made me regret paying 41k for this phone.
