Resolved! Solved

Original topic:

problem

(Topic created on: 12-14-2020 01:47 PM)
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BikramKhanal
Active Level 2
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Others
In my Galaxy Note 9 after the One UI 2.5 update in an incoming call, callers can't hear my voice but in an outgoing call no issues occur. Is there anyone facing the same!?
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Solution
Ehsank
Expert Level 5
Others
if just after update then try these steps and observe

A. Wipe Cache Partition.
Steps to perform.
1) Turn off the device.
2) Press and hold the Volume Up key and the spower button.
3) When the Android logo displays, release all keys.
4) Press the Volume down key to navigate and select "Wipe cache partition".
5) Press Power key to select. When the wipe cache partition is complete, Select Reboot System.
6) Press the Power key to restart the device.

B. Reset App Preferences.
Settings >Apps> Tap on Top Right 3Dots and select Reset App preferences.

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23 Comments
Solution
Ehsank
Expert Level 5
Others
if just after update then try these steps and observe

A. Wipe Cache Partition.
Steps to perform.
1) Turn off the device.
2) Press and hold the Volume Up key and the spower button.
3) When the Android logo displays, release all keys.
4) Press the Volume down key to navigate and select "Wipe cache partition".
5) Press Power key to select. When the wipe cache partition is complete, Select Reboot System.
6) Press the Power key to restart the device.

B. Reset App Preferences.
Settings >Apps> Tap on Top Right 3Dots and select Reset App preferences.
BikramKhanal
Active Level 2
Others
I tried B first but failed then I tried the A, it worked . Thank you so much. you are an angel.
Ehsank
Expert Level 5
Others
i m happy it worked for you
so with thanks you can also accept as solution by CLICKING on 3DOT at my comment 🙂
BikramKhanal
Active Level 2
Others
it happened again. exactly same problem. what can I do? how can the problem just came back within few days!? what do you think?
Ehsank
Expert Level 5
Others
first tell me its happened to all time, as one of my friend facing this issue, but he told me he can't hear voice only first when disconnect and again connect call then no problem so same issue you have?
BikramKhanal
Active Level 2
Others
incoming calls they can't hear me but I can hear them. I hang up and call them back then we can hear each other. it was fixed the day you posted the solution. that day also the problem was there at first few calls then I restarted then everything was solved. but this problem happened today.
BikramKhanal
Active Level 2
Others
again
Ehsank
Expert Level 5
Others
yes one of my friend facing but he has not Samsung phone, may it also cause of network
but as of now go to settings >general Management >reset>reset network and check, you can also repeat previous one.

also send feedback to Samsung by using get help section
Ehsank
Expert Level 5
Others
and this happens to all incoming calls or only with any specific call means any regular person incoming call