Rockmeena
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05-21-2017 04:59 PM in
Others
my mobile is not fully charging.it stops charging on 89%.It also heats while using internet. plz give me solutions.i have purchased it yesterday.
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iAnsh
Active Level 5
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05-21-2017 05:09 PM in
Others
Update your phone. Maybe it could solve the problems
admin_
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05-21-2017 08:26 PM in
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Thank you for being with Samsung and sharing your concern .We would like to inform you that as we know during wireless charging or fast charging, the device may feel hotter and this is normal range of operation which does not affect the device’s lifespan/ performance. If the battery temperature goes beyond specified limit, the charger may stop charging the device and start charging again once temperature goes down up to the normal temperature (e.g. 36ºC) and this is only a precautionary action for customer safety. This mode is called as “Swelling Prevention Mode”