Original topic:

problem question

(Topic created on: 05-21-2017 04:59 PM)
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Rockmeena
Beginner Level 2
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my mobile is not fully charging.it stops charging on 89%.It also heats while using internet. plz give me solutions.i have purchased it yesterday.
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2 Comments
iAnsh
Active Level 5
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Update your phone. Maybe it could solve the problems
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admin_
Expert Level 5
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Thank you for being with Samsung and sharing your concern .We would like to inform you that as we know during wireless charging or fast charging, the device may feel hotter and this is normal range of operation which does not affect the device’s lifespan/ performance. If the battery temperature goes beyond specified limit, the charger may stop charging the device and start charging again once temperature goes down up to the normal temperature (e.g. 36ºC) and this is only a precautionary action for customer safety. This mode is called as “Swelling Prevention Mode”

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