problem pls help

[Samsung_NZboN6i]

[Maps_sam07 · Accepted solution]

Hi 

Please reset your device settings and perform a s oft reset

1. Please go to settings>> general management>> reset >> reset settings

2. 

Then please perform a soft reset of your device.

Press and hold the power and volume down buttons for about 10 seconds.

*The device may take a screenshot, however keep holding the buttons for a few more seconds.