Everyime i receive a call my mobile network turns to E and does change to 4g.I have to manually search the mobile network or turn the phone to flight mode and than off it.
Thanks for being with Samsung and for sharing your Concern. We apologize for the inconvenience caused to you.
Let me recommend some steps to further isolate and determine what you are experiencing. Please be aware that device speeds may vary based on multiple outside factors. We would like to suggest you kindly follow the below mention steps to overcome the Issue:-
1) Ensure that network frequency of your device should be selected on Auto-mode.
Menu>Settings> Connections>More Networks> Mobile Networks> Network Mode> Select Auto mode (GSM/WCDMA/LTE).
2) Search for the Network Manually by the steps as mentioned:
3) You may check by exchanging the SIM in SIM slots.
4) Insert different SIM card in your mobile and check if the issue is resolved or not.
If still issue persists then we would suggest you to once contact with your service provider. Be sure to hit ♡ when you find an answer that works for you.
