Original topic:

Need help

(Topic created on: 05-21-2021 01:06 PM)
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nishalshanu
Beginner Level 3
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Others
It is taking me 7 hours to charge my phone and within 2 hours the charge will be gone when i charge first it shows 1hour 32 minutes then after a couple of seconds it shows 6 to 7 hours to charge is it the problem of my phone battery or charger ? 
My device is s8
3 Comments
RANJANTRUPTI
Active Level 6
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It's phone problem not charger.
Better to Go service center
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gulshanjakhon
Active Level 4
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1. First confirm that you have enable fast charging..mode.
2. Remove unnecessary battery saving app.
3. Open samsung member app and run diagnos test..
4. Charge with your phone with samsung charge.
5. Use safe mode if problem not solved.20210521_132918.jpg
cs-member13
Expert Level 4
Others

Dear Samsung Member,

Greetings from Samsung Customer Support!

Please visit this mentioned link to resolve your charging related issue: https://www.samsung.com/in/support/mobile-devices/battery-not-charged-charging-related-issue/#:~:tex...

For further assistance, register your concern in Samsung Members Application (Open Samsung Members Application > Get help > Send Feedback > Error report/Ask questions).

Thank you for writing to Samsung.

Warm Regards,
Samsung Customer Support

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