Apple recently rolled out iOS 11 which will be available on iPhone 5s to the latest iPhone 7. Apple devices have 5 year promised upgrades whereas we Samsung users are asking for 7.0 for devices released last year. Don't you think Android manufacturers should provide at least 18 months of Assured updates?
We understand your concerns related to Samsung device update. We will provide this feedback to relevant departments so that better upgrade policy can be attained for customers. But, meanwhile, we would like to advice on two key aspects: - With many devices to upgrade & appreciable inbuilt new features, Samsung assures priority for customer service both on terms of quality & timely update. - Samsung continues to most Trusted Brand in India under "Consumer Durables" category. Please check http://brandequity.economictimes.indiatimes.com/news/business-of-brands/most-trusted-brands-2016-brand-ranking-category-wise/56761714 With respect to above points; we would like our customers to continue to keep faith in service & mobile product quality.
