heating issues for A70s during use of Zoom

[1978SKJha]

Is any one suggest solutions regarding heating issue while using Zoom video calling app

[hedgehog]

kindly uninstall clear cache and check first if heating still occurs also check this problem in safe mode if heating occurs in both methods then factory reset once and reinstall zoom

[1978SKJha]

thanks

[Sarang06]

kindly reinstall the app.if you again suffer you may try skype too. As Zoom being very unsafe and that's why your phone isn't responding good for that proper application.

[cs_member9]

Dear Samsung Member,

Greetings from Samsung Customer Support!

We at Samsung understand your concern. Kindly follow the below mentioned steps to improve the performance of the device:

1. Too many apps installed on device may cause the device heating issue. Uninstall the unnecessary apps if not using them.
2. Usage of mobile phone when charging may cause the heating issue. So we recommend you to avoid usage of mobile phone while charging.

We would request you to please click on the mentioned link to resolve the issue related to device heating:https://www.samsung.com/in/support/mobile-devices/why-the-heating-issue-occurs-in-mobile-device/

If the issue still persists, register your concern in Samsung Members Application in order to assist you better. (Samsung Members App >Get  help Feedback >Error report > Attach log file for any issue)

Thank you for writing to Samsung.

Warm Regards,

Samsung Customer Support