c9 pro heating issue

[mgr]

My new Galaxy C9 pro is getting heat while charging and operating. suggestion pls how to resolve.

[mgr]

previously i have used j7 prime which is very good and no issue except space problem

[vasukavuri]

I to have the same heat problem pls give me a suggestion

[Asok]

First turn on power saving mode and s power planning and then go to system maintenance in settings menu clear battery,ram and then use it

I think some third-party apps cause overheating detect and remove it

[Samsung_India_]

Thank you for Joining Samsung community. We would recommend taking some troubleshooting steps to further isolate what you may be experiencing.
Find troubleshooting steps on provided link http://www.samsung.com/in/support/skp/faq/1119803.

[mgr]

i have gone through the steps given. but only doubt is that a costly 6 GB RAM phone and a good processor , how it will get heat. Even J7 prime is not having such problem

[13D]

Good