Original topic:

Youtube bug after background play

(Topic created on: 04-17-2022 12:38 PM)
178 Views
SubbaRayudu
Active Level 6
Options
Others
After reopening youtube after background play the video continues with audio and black video always had to rewind the video to get back to normal playback 

Is anyone else experiencing it if u know how to fix it let me know please its irritating 
4 Comments
rush20
Expert Level 5
Others
Youtube bug
I also faced
Nothing from samsung side I think
Sid_Karna
Expert Level 5
Others
They can't fix their own Samsung members app, let alone YouTube! 😂
samfan91
Active Level 10
Others
I'm having this issue on Realme mobile also, could be problem with YouTube app...
cs_member8
Moderator
Moderator
Options
Others

Dear Samsung member,

Greetings from Samsung customer support.

Thank you for sharing your concern. And please follow the easy troubleshooting steps which might help to solve the issue.

Clearing the app cache is kind of like a cleanse for your apps. It will get rid of residual files that could be slowing down the app.
Open Settings, and then swipe to and tap Apps. Select or search for the app you want to clear. Tap Storage, and then tap Clear cache.

However, we would request you to register your concern in Samsung Members Application. So, that our concern team gets back to you as soon as possible.

Please follow this path to register your concern in Samsung Members Application (Open Samsung Members Application > Get help > Send Feedback > Error report).

Thank you for writing to Samsung.
Warm regard,
Samsung customer support

0 Likes