Worst ecosystem service..

[Vk24]

i am not able to connect my samsung phone to my galaxy book 4 laptop... cause bluetooth is not connecting

tried every single thing but still problem persist

[sabbir4work]

Check the settings on the laptop if there's anything blocking

[Vk24]

checked everything.. nothing working

[OneSeven]

Reboot both devices

[cs_member10]

Dear Samsung member,

Greetings from Samsung customer support.

We regret to hear about your experience with our product. Please believe that this is not a usual occurrence.

Please perform the below-mentioned troubleshooting steps, these may help in resolving your concern.

● Reset app preferences: Settings > Apps > More option > Reset App Preferences.

● Kindly try to connect your device with "other devices" and check.

● Clear cache: Settings > Apps > Menu > Show system apps > Search and type "Bluetooth" > Bluetooth > Storage > Clear cache > Clear data > OK.

● The clear cache memory of a particular application: Settings > Apps > Now pick the app that you like to clear off the cache memory > Storage > Clear Cache.

● Reset settings: Settings>General Management>Reset> Reset all settings to their default.

● Reset network settings: Reset Wi-Fi, Bluetooth, and other network settings to their default.

● Update the software if available: https://www.samsung.com/in/support/mobile-devices/samsung-galaxy-smartphone-how-to-update-software/

● You can reset your device by following the steps.
1. Kindly create a data backup of your device via the SMART switch mobile application or http://www.samsung.com/in/support/smartswitch pc suite.
2. Remember the Google password before resetting the device because it is required during initial setup.
3. If you do not remember, then advise to reset (Forgot password) your Google account.

Path: Settings> General Management>Reset>Temporary cloud backup or External storage backup>After backup tab on Factory data reset to reset your device to its factory default settings.
This will erase all data, including files and downloaded apps.

In case the issue still occurs, please visit the service center for a physical inspection of your device. You can locate your nearest service center with this given link: https://www.samsung.com/in/support/service-center/

Warm Regards,
Samsung Customer Support

[NikhilJerath27]

I’ve said this multiple times and I’ll say it again - Samsung makes excellent phones and tablets, but their laptops, especially the Galaxy Book Pro 360 series (2, 3, 4, 5, 6), are highly unreliable.
There is a widespread and recurring issue of screens breaking on their own due to the ultra-slim design - a simple Google search shows this is not an isolated case but a pattern across multiple models.
What’s even more disappointing is the after-sales support. Despite no physical damage, no dents, and no user fault, warranty claims are consistently denied. This raises serious concerns about both product quality and customer service ethics.
I personally spent ₹1.54 lakh on a premium device expecting durability and support - instead, I got a fragile product and zero accountability.
This is not just feedback - it’s a warning for potential buyers. Please take responsibility instead of ignoring or removing genuine customer concerns.