Thank you for sharing your concern. We acknowledge your query and apologize for the same. And please follow the easy troubleshooting steps which might help to solve the issue. Step 1. First, make sure the Quick Share feature is turned on for both phones. On the other device, open the notification panel, swipe downwards, and then tap Quick Share to activate it. It will be blue when it's activated.
If the Quick Share icon does not appear in your Quick settings panel, you may need to add it.
Step 2. Launch the Gallery app and select an image. Tap the Share button and select a device to transfer the image. Accept the file transfer request on the other device.
Step 3. If you’re having trouble connecting to another device, swipe down from the top of your screen to open Quick Settings, and then touch and hold the Quick Share icon. Tap the switch next to "Show my position to others" to let nearby devices see your device when they are using Quick Share. This option will only show if Quick Share is enabled.
The "Show my position to others" option is only available on select models.
Tips about using Quick Share If you are unable to locate your device ensure you have enabled your phone or tablet visibility. To enable this setting head into your Settings > Connections > toggle on Phone Visibility. You are able to share files with up to 5 devices at once. Make sure the other person's screen is on. You may incur additional charges when sharing files via the mobile network. Devices based on Android Q OS will support this Quick Share feature and available targets may differ by device model. Receiving device must support Wi-Fi direct. Receiving device’s screen is on. Wi-Fi must be turned on. You can send up to 1GB at one time and a maximum of 2GB per day.
In case the issue still occurs. Please register your concern in Samsung Members Application (Open Samsung Members Application > Get help > Send Feedback >Error report).
Thank you for writing to Samsung. Warm regard, Samsung customer support
