Whatsapp unable to backup

[aakash__r_k]

I am not able to back up my whatsapp . When i click backup it says pls wait a moment and goes to 100% then it says unable to backup. 

Pls help

[RαʝҽʂԋKυɱαɾ21]

COMPLETE BACKUP SETUP IN WHTSAPP

1SELECT GOOGLE ACCOUNT
2BACKUP ON GDRIVE
3 CLICK BACKUP

[cs-member13]

Dear Samsung Member,

Greetings from Samsung Customer Support!

We would request you to register your concern in Samsung Members Application. So, that our concern team gets back to you as soon as possible.

Please follow this path to register your concern in Samsung Members Application (Open Samsung Members Application > Get help > Send Feedback > Error report/Ask questions).

Note. please attach the error log file within 15 minutes of the error occurred.

Thank you for writing to Samsung.

Warm Regards,
Samsung Customer Support