You cannot do Video KYC to open an account and apply for a credit card from Samsung mobile. Because during VIDEO KYC the camera is not able to focus on the important ID like PAN CARD, AADHAR CARD. I tried to do video KYC from all Samsung Galaxy F62, F42, Samsung Galaxy A54, Samsung galaxy F23. Everyone is facing the same problem. For your information, let me tell you that the camera is perfect, there is no dust in front of the camera.Still the camera is not able to focus properly. Not able to show ID like PAN CARD and AADHAR CARD. Who has faced problem while using Samsung mobile during video KYC? Please do comment.
Yah problem Har Samsung device mein hai V KYC wale Khud Samne se kah Dete Hain Samsung ke alava dusra phone use karo maine bhi card ke liye apply kiya tha to Fir dusre phone use Kiya
As per your query, we request you kindly share the log file. Without a log file we cannot analyze this issue, Also share video clips and images for better understanding and report this issue with the log file. This will help us to further investigate and resolve this issue.
Samsung Members Application (Open Samsung Members Application > Support> Tap on error report > Type your query > Send).
Note: To ensure relevant log information is included in the error report, submit the report within 3 minutes of encountering the bug or error, and do not terminate (swipe away) the Samsung Members application until you are notified that the report has been sent. This can take up to 5 minutes.
You should know this by now. Don't ask for log file when you clearly know the issues. Contact your partner bank and see if their KYC process has been successfull? Every bank asks if you're using samsung when doing Video KYC and they reject/disconnect the call if its samsung. And we need to do it in another mobile.
