Video Hanging Issue

[ashu9979]

I am facing video hanging issue in my device everywhere..video hanging in Samsung video player , youtube and from gallery also every video is hanging please help

[Anonymous]

which mobile you used?

[ashu9979]

samsung On Max

[Anonymous]

ok brother thoda rahega issue but send feedback to samsung via member app

[baba30]

i advice you to clear your video player cache

[Mohittangniya]

please check your internal storage first then if it's alright then
please try reset your device
and that will be alright

[Samsung_Support5]

Dear Samsung Member,

Greetings from Samsung Customer Support!

To resolve "hanging issue" kindly follow the given below steps:

>> Check device cache: Settings>Device care>Storage>Clean now.
For a particular application: Settings>Apps>Pick the app that you like to clear off the cache memory. For example 'Samsung Internet' >Storage>Clear Cache.

Please visit this mentioned link for more information: https://www.samsung.com/in/support/mobile-devices/how-to-restart-the-device-when-freezed-or-hanged/

If the issue still persist, kindly register your concern in Samsung Members app (Samsung Members app > Get help > Feedback > Error report/ask question).
Note: Please send device log files within 15 minutes of issue occurrence along with the exact issue details.

Thank you for writing to Samsung.

Warm Regards,
Samsung Customer Support