Original topic:

Update android 6 ui problem

(Topic created on: 11-01-2023 01:33 AM)
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ahmadna
Active Level 1
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After updating my s23 ultra to android 6.0 i face problem in camera 200 and 50 mp in focus and blurry as you can see the picture taken by 12 and 200 mp camera . How can i solve this problem ?

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4 Comments
Rajj3
Active Level 7
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They'll fix it soon I guess
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ShivaIsMySoul
Active Level 8
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I'm on S22 beta. I'm facing same issue. 12MP takes clearer pics but main cam 50MP has focus issue.
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goodthings
Expert Level 5
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My dear complaint to Samsung about this issue, maybe fix in next update. Thanks.
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cs_member10
Moderator
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Dear Samsung Member,

Greetings from Samsung Customer Support!

As per your query, we would request you to kindly perform the following steps to resolve your issue.

Reset the camera settings: Home screen tap on Camera>Settings>Reset settings>Reset.
Clear camera application data: Apps>Camera>Storage>Clear Data
Check app cache: Settings > Apps > Camera> Storage > Clear Cache.
Check your device in safe mode: https://www.samsung.com/in/support/mobile-devices/safe-mode-on-samsung-phones/

Update the software if available: https://www.samsung.com/in/support/mobile-devices/samsung-galaxy-smartphone-how-to-update-software/

Reset your device: https://www.samsung.com/in/support/mobile-devices/samsung-galaxy-mobile-how-to-perform-a-factory-res...

If the issue still persists kindly report the problems with a log file. To share a log file, click on the Samsung Members Application (Open Samsung Members Application > Support> Tap on error report > Type your query > Send).

Warm Regards,
Samsung Customer Support

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