This message while charging my mobile. And not charging

[mostasinmaruf]

I need help about this issue. This message while charging my mobile. And not charging.

A notification from my device while charging.

[TechiePradhumn]

Restart your device.

[mostasinmaruf]

Already tried this, nothing goes on.

[abjsr]

Battery connector having loose contact. Actually, inside battery a thermistor is installed to measure temperature & that thermistor connection is not making proper contact.

[mostasinmaruf]

in this case what should I do now?

[abjsr]

Its better to visit service center

[mahbubksa]

Facing the same problem.

[mostasinmaruf]

😢😢

[cs-member11]

Dear Samsung Member,

Greetings from Samsung Customer Support!

We apologize for the inconvenience you are facing. We understand your concern and will help you resolve this. Kindly follow the below steps to resolve your issue:

Step 1: Please reset your device.
Step 2: Put your phone in the ideal condition.
Step 3: Clear app cache through Device care:
Settings >> Device care >>Storage >>CLEAN NOW

In case the issue still occurs. Please register your concern in Samsung Members Application (Open Samsung Members Application > Support> Tap on error report > Type your query > Send).

Thank you for writing to Samsung.
Warm Regards,
Samsung Customer Support

[mostasinmaruf]

What if this may not work?