Security and lock screen

[Bulletraj]

My phone is not working in screen lock option for 5 seconds in automatically lock the mobile but few days something not work for my phone. please help me

[goldenkmr]

reset setting

[admin_]

We really apologize for the inconvenience caused due to screen lock. There must be some software issue which can be easily fixed. Navigate to settings>>General management>>Reset>>Reset settings and re activate the screen lock again.

Be sure to hit ♡ when you find an answer that works for you. For Further assistance, you can get in touch with us via Live Chat option by following- http://livechat.support.samsung.com/Customer_new/IN. You can also connect us via Samsung Members web community by following mentioned url-https://community.samsungmembers.com/en_IN#/