Samsung Software Updates

[AnkurBansal]

PLEASE READ CAREFULLY
Hello, I am a regular user of Samsung Members app. I am seeing a lot of hatred for Samsung lately in regard to their delayed software updates. I don't even understand the hatred. Software update is a long procedure and Samsung already has a lot of phones to update.

First, Google releases software updates for their phones.
Then, The software build is provided to OEMs ( in this case, Samsung)
Then the software is built for each processor (each phone) seperately
then the software is tested for each phone
then the updates are pushed to required phones

Each category is waiting in line for, lets say oreo now,
first is 2017 Flagships
then 2017 a series
then 2017 j series
then 2017 other series
then 2016 flagships
then 2016 a series
and if lucky enough, 2016 other series.

Samsung has never been reputed to give software updates on time. Doesn't customers know that before buying a Samsung device. How are they even shocked to know that the device that they purchased will not be updated after a year? Samsung has never advertised quick updates as a feature. They have always advertised harwares and inbuilt software features.

If you want a quick update recieving phone, buy an iPhone (which in my opinion is very less feature rich phone) or an android one. And those who are comparing Samsung Phones with MI, MI has even worse Reputation in regard to Monthly updates( they just push MIUI updates to their phones)

I am standing by the side of Samsung Software department for this regard. I am a Samsung Fanboy because Samsung has built such a good phone and is one of the industry leaders. Samsung has offered me such a phone that has world class features and best in class hardware.

Your opinions are welcome in the comments section and I will try to answer most of you( Please don't abuse)

( I know only Hindi and English)

[theKeshavKr]

what the hell 2016 flagships at utmost last priority for this we pay hefty 50k INR

[AnkurBansal]

Wel thats how it works.

[MH]

that's not how it works. You have become accustomed to be treated this way. The rest of us haven't and we will continue to demand it rightfully. You may be happy with Chalta Hai Attitude but NOT US. OKAY?

[theKeshavKr]

that would be the way samsung works but actually it doesn't work like that with other OEMs

[AnkurBansal]

Which OEMs are you talking about?
please note that:
1. They should have a skin different than stock android.
2. They should update to upper android or atleast security updates(not like mi)

[jk9]

Mr. Ankur.

Samsung released September security updates in U.S etc. They've started getting the November patch from today as well.

Now why are Indian users still on August? Yes, the U.S have Snapdragon variant. But that doesn't justify. Nobody is asking Samsung to be as fast as Google or Pixel. But the regular security updates for their latest device is expected from a tier 1 brand. And like I said selected markets have got it much earlier.

[AnkurBansal]

The thing is, I don't know why samsung is still pushing Snapdragon in select markets ( I assume to be ahead in competition). They always build android for Snapdragon variants first and then exynos variants. Second, I think that being a non-google brand, getting a monthly update after 3 months is acceptable. This thing applies to latest flagship only.

[jk9]

dude I'm not talking about the O.S update to Oreo. Im only talking the Security patch updates. Delaying that for their latest phone is unacceptable

[AnkurBansal]

Please read the post carefully. The update for monthly Security is easier push but the procedure is similar. Also, the priority of Samsung is to earn money. Introduction of new smartphones in each segment is their business model and one should understand that every company has different business models. With frequent introduction of smartphones, it is difficult to push updates every month or so.