Samsung Service Center

[unknowngamer]

Helloo Samsung I have a Samsung 15 watt charger in warranty and it's not charging my device properly, so I have visited samsung care for replacement but the service executive said that it cannot be replaced due to a very minure scratch by the Agarbatti so kindly please help samsung it's so disgusting experience kindly please help

[cs_member10]

Dear Samsung Member,

Greetings from Samsung Customer Support!

As you have already connected with our support team and service team, they have guided you according to Samsung policies, please be informed that the damaged product does not cover under warranty and it can't be replaced due to physical damaged.

Kindly coordinate with the service team for any further assistance regarding this matter.

Warm Regards,
Samsung Customer Support

[unknowngamer]

Dear Samsung main apko bata dun that it's not damaged it's just a kind of scratch I can explain how they are telling that scratched products also not replaced than what kind of fuc**ng warranty is providing you. Aapko fir band kar deni chahiye na ye return replace wali advertisement, such disgusting you guys.