Samsung Service Center not responding for a month on new TV Service.

[nareshr8]

I bought (55") AUE60 Crystal 4K UHD Smart TV on 17/06/2021. On 11 Nov 2021, with a complaint that TV stopped switching on. They diagnosed that both mainboard and panel display has issues. TV Remote also stopped working the previous night as well. So there was hardly any electronic part that has to be replaced. They were not ok to replace the TV even then. I accepted to replace the parts in the same call. They initially tried to change the panel and it didn't help, they took it back as well. Since then there is no proper response. I repeatedly call them, they send reminders to the service centre, send complaints to the service centre, try to connect to escalation manager, they are busy, arrange a callback. But there is no callback or response from them. 

I have missed the TV entertainment for the new year as well. I mean the entire family had to miss it. Still, there is no reliable response. The customer care executive had to admit that this is the maximum they can do. 

I mean, I bought a TV 6 months back, it didn't work and you are asking me to wait for a month all to replace every part in the TV. I loose the 1 year warranty for the entire TV and have to pay money when the new part stops working.

Frankly, I am a Samsung Fan boy, our entire family (4 of us) own Samsung Phones. I have Samsung Watch 4 as well. TV is Samsung. My brother also owns Samsung TV.  Samsung was our favourite. But when it comes to complaints, you make customer frustrate to the core,  you dont equip your customers to solve their issue. All I can do is call a customer care executive and just ask them to send reminders, complaints and callbacks? Even if I dont get any response for them, I can request only for that??

Seriously, I dont think I need this TV.  I would need the refund as you guys are not even equipping customers to solve or escalate the issue and get faster resolution. I would want a refund. You can take back the TV.

Thank you

[owl123]

You can file a complaint in the consumer forum.

[nareshr8]

Can you suggest the URL?

[owl123]

https://consumerhelpline.gov.in/

First try to escalate the situation with samsung. If nothing works, then you can file a consumer complaint

[nareshr8]

I have been calling them 2 3 times a day. Still didn't work. I have sent a mail. May be will wait for a day and see if someone from samsung responds and then file a complaint

[ѵօϲɑӀ4ӀօϲɑӀ]

Email your concerns with proper jobsheet number on support.in@samsung.in servicehead.in@samsung.in

Hope this will be resolved soon.

[nareshr8]

Done

[cs-member13]

Dear Samsung Member,

Greetings from Samsung Customer Support!

We acknowledge your query and apologize for the same. We would request you to register your concern in Samsung Members Application. So, that our concern team gets back to you as soon as possible.

Please follow this path to register your concern in Samsung Members Application (Open Samsung Members Application > Get help > Send Feedback > Ask questions).

Thank you for writing to Samsung.

Warm Regards,
Samsung Customer Support

[ashishranjan440]

Search on Amazon samsung (55") AUE60 Crystal 4K UHD Smart TV remote

[ashishranjan440]

Otherwise open samsung shop app then go to more option then go to tvs➡️tvs accessories ➡️see all models ➡️ then order TV remote. If you like please accept as a solution it's help to others users also click on 3dots in my reply section and click on accept solution. Thanks you