Samsung Finance plus horrible service in India

[Sameer]

Hello,

I would like to share my experience about Samsung Finance plus in India.

Samsung Finance plus comes with a lot of terms and conditions which shop keeper never informs the consumer.

I have badly suffered post buying Samsung phone on Samsung Finance plus wherein 30% of the device is blocked or rather unusable. Secondly, service of Samsung Finance plus is not up to the mark. They push every single query to DMI Finance and they hardly reply or cut the call in the midst of the call.

My objective here is to make everyone aware the consequences of going for it, which ideally Samsung must do, but have not done

Below are the issues if you avail Samsung Finance

1) The device gets partially blocked, you cannot access Secure Folder, no access to Developer options, Cannot factory reset the phone till Loan is fully paid ..etc 

2) The loan is approved based on CIBIL score, so whether your score is good or bad, device is partially blocked. Even when the Cibil score is good, after numerous requests, Samsung did not Ideven bother replying.

3) The Samsung Finance plus app is open constantly and pops up several times a day reminding us that we have made a sin of buying phone on Samsung Finance and payment needs to be made. Here we get the feeling that are we defaulters or are we criminals for such treatment 

4) The rule states that 3 consecutive emis must get debited (Auto debit) from Samsung Finance plus app and only then you are eligible for Rs 5000 cash back at the end of 3 months. Its more than 1.5 months now my auto debit is not active, changed bank twice ...still the same. Samsung Finance team when I enquired they asked me to make advance payment but didn't tell me that if an advance payment is made, cash back of Rs 5000 won't be paid and here I lost Rs 5000 due to incomplete information by Samsung Finance plus executive. 

I wrote a mail to Samsung Ceo India ...its more than a month and absolutely no reply except acknowledgement. 

It's our hard earned money out of which we buy such devices. But this Samsung Finance team treats us like defaulters n criminals wherein we cannot even use the new device to 100%. Shop keeper does not brief about all this neither Samsung finance team nor Samsung.

It's really better to go for some bank emi ...better to pay interest, rather than getting stuck in this web. 

Pls be aware of these terms n conditions before availing Samsung Finance plus web !!

Beware !!!

Regards,

Sameer 

[Members_UPlR6bj]

सैमसंग फाइनेंस प्लस का कोई भी एडवांस सिस्टम नहीं है EMI  PAID  के बाद भी इनके कॉल आते रहते हैं यहां तक की पेंडिंग अमाउंट पैड करने के बाद भी शो होता रहता है मैंने गलती कर दी सैमसंग फाइनेंस से फोन लेकर शॉपकीपर ने फोर्स करके दे दिया था कि तुम्हारा दूसरी जगह से नहीं हो रहा था यह सबसे अच्छा है EMI सस्ती है जीरो पेमेंट पर हो जाएगा इस तरह का लालच देकर  A23 थका हुआ फोन दे दिया फोन क्वालिटी भी अच्छी नहीं है साथ में सैमसंग फाइनेंस की सर्विस बहुत बेकार है हर बार 590 Paid  करने के बाद भी फोन आते रहते हैं और पेंडिंग अमाउंट शो होता रहता है और सबसे बड़ी बात इनका कोई कस्टमर केयर नंबर नहीं लगता 

आप सभी से हाथ जोड़कर निवेदन है कोई भी सैमसंग का फोन और सैमसंग फाइनेंस की सर्विस ना ले

बहुत बड़े फ्रॉड से बच जाओगे. 

jkbhati1983@gmail.com 

[Sameer]

Abhi full payment karke hi chutkara paa sakte ho ...phone na lo ...par unse mat lena .. s20 fe lena chahiye tha uss budget main

[jas85]

Never go for samsung. This pathethic company cant evn hv a proper cx service in place

[thinger]

I have paid my finance amount 2 days prior to the due date but bounce penality about 590 rs is extra whyyy

[Sameer]

They are hopeless ...no comments about it ...they can do anything ...they are almost uncontactable

[sawan110895]

U will have to file a petition , others suffering from this issue will join you, they perhaps something is gonna happen with magnitude of people

[Sameer]

Kuch nahi honewala hai ...it's a 2 year old issue ...duniya chal rahi hai ...Samsung Finance plus is also working ...I would rather not but the phone next time rather than going for it ..

[Members_oOaq1kq]

5:00 bje bad EMI dalne par pelenti to nhi lagegi please 🙏 reply

[ammuss]

Auto debit not working

[manojkumarg]

My samsung finance plus service faliuer please fix this issue only one day remaing for my emi