Hello My name is Sanika Shah, and I work at Nakoda Metal Industries. My Samsung A24 device care battery indicates incorrect screen on and off times due to an issue with my phone or battery app.
As per your query, we request you kindly share the log file. This will help us to further investigate and resolve this issue.
Samsung Members Application (Open Samsung Members Application > Support> Tap on error report > Type your query > Send).
Note: To ensure relevant log information is included in the error report, submit the report within 3 minutes of encountering the bug or error, and do not terminate (swipe away) the Samsung Members application until you are notified that the report has been sent. This can take up to 5 minutes.
