S9 still stuck at April 2018 security patch, no updates whatsoever

[somusk]

Hi, my Samsung S9 (SM-G960F, dual SIM) was purchased in May 2018 from Dubai (fully unlocked) and is being used in India. There were no carrier restrictions at the time of purchase, it was purchased fully unlocked.

Even today, it still shows Android Security Patch Level at 1/April/2018.

I have enrolled into Samsung Pie beta, and I try everyday to download software manually, but no update has come, either in security patch or in software version. The details are given below:

 When I try to update software manually by going to software update - download updates manually, it says 'The latest updates have already been installed. Current version : G960FXXU1ARD4/G960FOXM1ARCA/G960FXXU1ARD6'

When I go to settings - software information, the android version is 8.0.0, samsung experience version is 9.0, baseband version is G960FXXU1ARD6, build number : R16NW.G960FXXU1ARD4, kernel version : 4.9.59-13138374-QB17882910 dpi@SWHE9615 #1 Tue Apr 24 11:50:17 KST2018, android security patch level : 1 April 2018

I have even downloaded Samsung Smart Switch and tried downloading latest software but no use. The message I get there is 'Your software is up to date : RD4(INS)'

Please help. At this rate, I am not sure if I will receive any updates at all, even security patches. I dont know what is the problem.

Thanks in advance. 

[öNonMonkö]

1. From where in Dubai did you buy this so called fully unlocked S9?
2. Is there is a TRA of UAE mention on the box or in About Phone in your S9?
3. Are you able to register Indian banks' credit or debit cards in Samsung Pay with your S9?

My S9, bought in India, has a security patch update of 1.11.18.

[somusk]

1 There is no mention of any TRA in About Phone. Refer enclosed screenshot. I have erased some details.

2 I can register Indian credit cards in Samsung Pay

[arnav10]

Go to samsung care or kive chat with them