S24 series

[shashikumarmodi]

Dear community,

 “ Nowadays, the quality of videos on YouTube has significantly deteriorated, and the phone also gets overheated. Very disappointed with the Samsung team.

 I don't know what R&D team doing.

[Dheer0123]

I'd Rather going for upgrade but surely not scamsung this time

[shashikumarmodi]

I think samsung trying or pushing us to buy s26 😂

[Dheer0123]

Better option oneplus (budget friendly) iphone if u got 💸

[shashikumarmodi]

Correct

[AishwaryaRawal]

Quality of videos on YT depends upon the internet connectivity and the resolution that is decided by the phone when it is in Automatic Mode. You have the liberty to choose the "Higher Picture Quality" or you can lock a specific resolution from "Advanced Mode". The device itself is not responsible for video quality.

Secondly, if your phone is overheating, then you may visit the device care within the phone settings and you can sort out the issue from there.

You can read more about overheating in the internet and its causes and mode of prevention.

[shashikumarmodi]

Thanks for ur effort 👌 for writing...I tried all of this ...but none of the issue resolved.

[cs_member10]

Dear Samsung Member,

Greetings from Samsung Customer Support!

We regret to hear about your experience with our product. Please believe that this is not a usual occurrence.

Please perform the below-mentioned troubleshooting steps, these may help in resolving your concern.

1. Turn off Wi-Fi, GPS, Bluetooth, and other connectivity features when not using them.
2. Decrease the screen brightness.
3. Close background running apps.
4. Uninstall the unnecessary apps.
5. Reduce long duration of graphics intensive gaming sessions as it may cause heating issue.
6. Avoid usage of mobile phone when charging.

7. If the issue is still not been resolved, Reset the device:
IMPORTANT:
• Kindly create data backup of your device via SMART switch mobile application or http://www.samsung.com/in/support/smartswitch pc suite.
• Remember google password before resetting the device because it is required during initial setup.
• If you do not remember it, then reset, (Forgot password) your google account.
• For this:
• Open Gmail (https://accounts.google.com/servicelogin) > forgot password >Select ""try another way"" > Next > Enter a new password > Next.

Please follow the below steps to reset the device:
Settings > General Management > Reset > Temporary cloud backup or External storage backup > tap on Factory data reset (This will erase all data, including files and downloaded apps)

In case the issue still occurs, kindly report the problems with a log file. To share a log file, click on the Samsung Members Application (Open Samsung Members Application > Support> Tap on send feedback> Choose Composer> Select error report> select the appropriate issue category> Type your query and send).

Warm Regards,
Samsung Customer Support