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10-13-2023 02:50 PM in
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10-16-2023 12:41 PM in
OthersDear Samsung Member,
Greetings from Samsung Customer Support!
As per your concern, we would request you to kindly perform the following steps to resolve your issue.
Clear app cache through Device care:
Settings > Device care > Storage > CLEAN NOW.
Note: To delete files or uninstall apps that you do not use anymore, select a category under USER DATA. Then, tick items to select and tap DELETE or UNINSTALL.
The clear cache memory of a particular application:
Settings > Apps > Now pick the app that you like to clear off the cache memory > Storage > Clear Cache.
Reset the device Settings: Settings > General Management > Reset settings>Reset all settings to their default.
For Wi-Fi calling you must have the following requirements.
1-Access to a Wi-Fi router with a high-speed internet connection (Any ISP Router)
2-Wi-Fi calling enabled smartphone.
3-The latest software needs to be updated.
4-The Wi-Fi calling switch should be on.
5-You should use Airtel 4G SIM (VoLTE Support) Or RJIO SIM Card + VOWIFI should be enabled for the user by the operator end as well. For a seamless experience, You should keep both VoLTE and Wi-Fi calling switched on.
Enable the Wi-Fi calling feature via settings: Settings> Connections> Wi-Fi Calling> Turn on Wi-Fi Calling> Wi-Fi Calling feature has been turned on.
Enable the Wi-Fi calling feature via the Notification panel: Notification panel> Wi-Fi Calling to enable> Wi-Fi Calling has been enabled.
Enable the Wi-Fi calling feature via the Phone App: Phone>Menu> Settings> Wi-Fi Calling> Wi-Fi Calling feature has been turned on.
If the issue still persists kindly report the problems of your Samsung smartphone with a log file. To share a log file, click on the Samsung Members Application (Open Samsung Members Application > Support> Tap on error report > Type your query > Send).
Warm Regards,
Samsung Customer Support
