Original topic:

Restart problem

(Topic created on: 12-21-2021 05:37 PM)
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shoaib70
Active Level 1
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Others
My Samsung a50s is restart automatically please give permanent solution. In your next update. 
4 Comments
SrajTech
Expert Level 5
Others
Here it is
Its actually Samsung's fault and they have accepted it, check my post
https://r2.community.samsung.com/t5/Tech-Talk/Auto-Restart-Brand-solution/td-p/10333335
JithinAjith
Expert Level 1
Others
This is only bug issue. Update all apps
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shoaib70
Active Level 1
Others
Sell me your phones
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cs-member13
Expert Level 4
Others

Dear Samsung member,

Greetings from Samsung customer support.

Thank you for sharing your concern. We acknowledge your query and apologize for the same. And please follow the easy troubleshooting steps which might help to solve the issue.
Kindly use a genuine Samsung charger.

Note: We always recommend using a genuine Samsung charger for charging your device.
There are two methods to disable the auto-restart function
Method 1

Please follow the below steps:
Step1: Navigate to the app's screen and tap on Settings.
Step2: Tap on General management.
Step3: Tap on Reset.
Step4: Disable Auto restart (if enabled).
Step5: Auto-restart disabled.

Please follow the below steps:
Step1: Go to "Settings"
Step2: Tap on "Battery and device care"
Step3: Tap on Three dots
Step4: Tap on "Automation"
Step5: Disable "Auto-restart at set times" if enabled

In case the issue still occurs. Please register your concern in Samsung Members Application (Open Samsung Members Application > Get help > Send Feedback >Error report).

Thank you for writing to Samsung.
Warm regard,
Samsung customer support

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