Original topic:

Regarding screen orientation

(Topic created on: 02-25-2024 07:38 AM)
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pappuband
Active Level 3
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image

Hey guys I am using s21 fe exynox version .. and as you can see the screen orientation is somewhat shifted or tilted from the original place .... Though i reboot it and it gets corrected everytime but still after a few days the orientation shifts from its normal place .,... Is anyone else facing the same issue??..…. Any solution guys???
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Sand25
Active Level 5
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I also have the same device, but don't have this type of issue, did you factory reset after one ui 6 update ? If not then do it if possible
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pappuband
Active Level 3
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No bro... Should I do it ???
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Sand25
Active Level 5
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Yes bro, its recommend to do factory reset after a major software update..
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goodthings
Expert Level 5
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Kindly reset factory data without backup of apps then try to it's again. If you like please accept as a solution it's help to others users also, click 3dots in my reply section and click on accept solution. Thanks.
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cs_member10
Moderator
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Dear Samsung Member,

Greetings from Samsung Customer Support!

As per your concern, we would request you to kindly perform the following steps to resolve your issue.

Clear app cache through Device care:
Settings > Device care > Storage > CLEAN NOW.

Note: To delete files or uninstall apps that you do not use anymore, select a category under USER DATA. Then, tick items to select and tap DELETE or UNINSTALL.

Reset the device Settings: Settings > General Management > Reset settings>Reset all settings to their default.

Update the software if available: https://www.samsung.com/in/support/mobile-devices/samsung-galaxy-smartphone-how-to-update-software/

You can check the device in safe mode and for the safe mode you can tap on the given link. https://www.samsung.com/in/support/mobile-devices/safe-mode-on-samsung-phones/

You can reset your device by following the steps from the below link.
https://www.samsung.com/in/support/mobile-devices/samsung-galaxy-mobile-how-to-perform-a-factory-res...

In case the issue persists, kindly share the report of the problems with a log file. To share a log file, click on the Samsung Members Application (Open Samsung Members Application > Support> Tap on error report > Type your query > Send).

Warm Regards,
Samsung Customer Support

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