If you forgot your password or username, or you can’t get verification codes, follow these steps to recover your Google Account. That way, you can use services like Gmail, Photos, and Google Play.
Forgot your password
1Follow the steps to recover your account.
You'll be asked some questions to confirm it's your account. Answer as best you can.
If you're having trouble, try the tips to complete account recovery steps. 2 Reset your password when prompted. Choose a strong password that you haven't already used with this account. Learn how to create a strong password.
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