cuteey
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01-15-2018 04:06 PM in
Others
unable to download videos to view offline after system update, why?
2 Comments
s01gautam
Active Level 6
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01-15-2018 04:15 PM in
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admin_
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01-16-2018 12:51 PM in
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Thank you for being with Samsung and sharing your concern. We would like to offer some troubleshooting steps to overcome the issue:
1) Navigate to Settings >> Apps >> Select the Internet Browser >> Clear Data & Clear Cache.
2) Navigate to Settings >> Apps >> Press on More >> Reset App Preferences
3) Run your device in Safe Mode to check the issue
4) Keep updating the device if available.
5) Take full data back up and reset the device.
Be sure to hit ♡ when you find an answer that works for you.
1) Navigate to Settings >> Apps >> Select the Internet Browser >> Clear Data & Clear Cache.
2) Navigate to Settings >> Apps >> Press on More >> Reset App Preferences
3) Run your device in Safe Mode to check the issue
4) Keep updating the device if available.
5) Take full data back up and reset the device.
Be sure to hit ♡ when you find an answer that works for you.