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05-18-2025 08:30 PM in
OthersHello
I am facing following problem with the Windfree 1.5 Ton AC
- Not able to start or operate the AC by remote - whenever any button is pressed, it makes a beep sound but nothing changes on the display.
- When I pressed the physical power button on the AC, it turned on but only showed 10 degrees on the display. The flap opened and closed automatically.
- I have noticed that the AC might be working in a windfree mode (though there is no such sign on the display which only shows 10 degrees) because it is cool when I touch the front of the AC.
- When I press the power button again, the flap is opened and the wind blows but it closed after a minute or half.
All this while nothing is happening through the remote apart from the AC making beep sound.
What could be the issue? Any thoughts are welcome.
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05-18-2025 11:26 PM in
Othersplease like my post 🙏

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05-21-2025 03:01 PM in
OthersDear Samsung Member,
Greetings from Samsung Customer Support!
We would like to inform you that we have checked and found that your service request for the air conditioning unit has already been raised. Please rest assured that our service team will contact you as soon as possible to schedule a visit and assist you further.
Thank you for your patience and understanding.
Warm Regards,
Samsung Customer Support
