Original topic:

Photo Storage problem

(Topic created on: 10-26-2023 04:36 PM)
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SambhuSaha
Beginner Level 2
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We took arount 50 - 70 photos at Gulmarg (maximum height at Phase 2) including a few videos. In fact we have taken other photos before reaching there (Gulmarg is a mountain place of interest in Kashmir, India). But all photos of today, i.e., 26th October have disappeared. When we later opened gallery, only 'Yesterday' photos were visible. The attachment is the screenshot taken after we tried clicking a few more photos. The new photos are properly appearing. But why are the main images of the Mountains gone? Where are they? In fact all photos of that date disappeared, unless we clicked a few more. Please suggesr a way if we could retrieve the images.
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Bejoy83
Active Level 6
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Strange. Did you check the recycle bin?
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cs_member10
Moderator
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Dear Samsung Member,

Greetings from Samsung Customer Support!

As per your query, kindly visit this mentioned link to restore your device Album/Phots: https://www.samsung.com/in/support/mobile-devices/samsung-galaxy-smartphone-how-can-i-recover-delete...

Also, report the problems with a log file to check the issue. To share a log file, click on the Samsung Members Application (Open Samsung Members Application > Support> Tap on error report > Type your query > Send).

Warm Regards,
Samsung Customer Support

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