Original topic:

One UI Notification Shade Lag.

(Topic created on: a month ago)
123 Views
Subham_5
Active Level 1
Options
Others
I have Samsung F14, running One UI 6.1, Security Patch: 1 Nov 2024 and no new updates. 

Mynotification shade is going hang, when I turnon or off Power saving. Notification is getting freeze for 10-12sec when I on or off Power saving. It wasn't happening but after 1 November 2024 security patch it is happening.

I have memory expansionnis turned off.
I had recently stored videos of 13GB and keep it for 10 days and updated and then this freezing problem started and now deleted.

Power saving settings: 
  • Limit CPU speed to 70%: On
  • Decrease brightness by 10%: On
  • Turn off 5G: On
  • Limit apps and Home screen: Off
Hang due to powe saving on or Off.


3 Comments
Wodehouse
Expert Level 2
Others
The freezing issue with your Samsung F14's notification shade, particularly when toggling Power saving, is likely related to the November 2024 security patch.

Considering you've recently stored large video files and updated your device, it's possible that the issue is related to:

1. *Residual data*: Although you've deleted the videos, some residual data might still be present, causing conflicts.
2. *Software glitches*: The security patch might have introduced a bug or compatibility issue with your device's configuration.
3. *Power saving settings*: The customized Power saving settings might be causing conflicts or overhead, leading to the freezing issue.

To troubleshoot the issue, try the following steps:

1. *Perform a soft reset*: Press and hold the Power button and the Volume down button simultaneously for 10 seconds to restart your device.
2. *Clear system cache*: Go to Settings > Storage > Internal Storage > Cached data and clear the system cache.
3. *Reset Power saving settings*: Go to Settings > Battery > Power saving and reset the settings to their default values.
4. *Disable Power saving*: Try disabling Power saving altogether to see if the issue persists.
5. *Check for software updates*: Although you mentioned no new updates are available, try checking again to ensure you're running the latest software.
6. *Perform a factory reset*: If none of the above steps resolve the issue, consider performing a factory reset to start with a clean slate.

If the issue persists after trying these steps, it's possible that there's a hardware-related problem or a more complex software issue that requires further investigation by Samsung support or a authorized service center.

If this reply answered your query please mark my reply as "resolved" by clicking 3 vertical dots on top right of my reply. Thank you 😊
cs_member10
Expert Level 5
Others

Dear Samsung Member,

Greetings from Samsung Customer Support!

We also request you kindly share the log file. Also, share video clips and images for better understanding. This will help us to investigate further and resolve this issue.

To share the log file: Open Samsung Members Application > Support> Tap on send feedback> Choose Composer> Select error report> select the appropriate issue category> Type your query and send.

Note: To ensure relevant log information is included in the error report, submit the report within 3 minutes of encountering the bug or error, and do not terminate (swipe away) the Samsung Members application until you are notified that the report has been sent. This can take up to 5 minutes.

Warm Regards,
Samsung Customer Support

Subham_5
Active Level 1
Others
I'm unable to send the log file here but I had sent it to customer service.

I had put the video of hang in post. It is occuring often. Phone hangs in quick panel.
0 Likes