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a month ago (Last edited 3 weeks ago ) in
Others- Limit CPU speed to 70%: On
- Decrease brightness by 10%: On
- Turn off 5G: On
- Limit apps and Home screen: Off
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a month ago in
OthersConsidering you've recently stored large video files and updated your device, it's possible that the issue is related to:
1. *Residual data*: Although you've deleted the videos, some residual data might still be present, causing conflicts.
2. *Software glitches*: The security patch might have introduced a bug or compatibility issue with your device's configuration.
3. *Power saving settings*: The customized Power saving settings might be causing conflicts or overhead, leading to the freezing issue.
To troubleshoot the issue, try the following steps:
1. *Perform a soft reset*: Press and hold the Power button and the Volume down button simultaneously for 10 seconds to restart your device.
2. *Clear system cache*: Go to Settings > Storage > Internal Storage > Cached data and clear the system cache.
3. *Reset Power saving settings*: Go to Settings > Battery > Power saving and reset the settings to their default values.
4. *Disable Power saving*: Try disabling Power saving altogether to see if the issue persists.
5. *Check for software updates*: Although you mentioned no new updates are available, try checking again to ensure you're running the latest software.
6. *Perform a factory reset*: If none of the above steps resolve the issue, consider performing a factory reset to start with a clean slate.
If the issue persists after trying these steps, it's possible that there's a hardware-related problem or a more complex software issue that requires further investigation by Samsung support or a authorized service center.
If this reply answered your query please mark my reply as "resolved" by clicking 3 vertical dots on top right of my reply. Thank you 😊
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a month ago in
OthersDear Samsung Member,
Greetings from Samsung Customer Support!
We also request you kindly share the log file. Also, share video clips and images for better understanding. This will help us to investigate further and resolve this issue.
To share the log file: Open Samsung Members Application > Support> Tap on send feedback> Choose Composer> Select error report> select the appropriate issue category> Type your query and send.
Note: To ensure relevant log information is included in the error report, submit the report within 3 minutes of encountering the bug or error, and do not terminate (swipe away) the Samsung Members application until you are notified that the report has been sent. This can take up to 5 minutes.
Warm Regards,
Samsung Customer Support
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3 weeks ago in
OthersI had put the video of hang in post. It is occuring often. Phone hangs in quick panel.