Original topic:

Network problem

(Topic created on: 09-09-2020 08:43 PM)
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sushantraj
Active Level 3
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Others
Network is very slow, 

please help me 
5 Comments
AMPK
Expert Level 3
Others
Download my speed app of and see what is the problem is it telcos or mobile.
sushantraj
Active Level 3
Others
Please send me my speed app link
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Ehsank
Expert Level 5
Others
go to settings >general Management >reset>reset network >restart your device then check
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cs-member13
Expert Level 4
Others

Dear Samsung Member,


Greetings from Samsung Customer Support!


To resolve network issue please follow below given steps:-


1. Check network operators and select automatically (Settings> Connections> Mobile Network>Network operator> select automatically > Tap on OK > Registered on network).


2. Reset the device: settings >General Management > Tap on Reset.
Note: Before reset make sure to have back up of the data via Smart Switch Mobile App
(Install Smart Switch App > Open > Click on Memory Card Icon >Back Up option > Choose the data for Back up > Back Up).


If the issue still persist, kindly register your concern in Samsung Members app (Samsung Members app > Get help > Feedback > Error report/ask question).
Note: Please send device log files within 15 minutes of issue occurrence along with the exact issue details.


Thank you for writing to Samsung.


Warm Regards,
Samsung Customer Support

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