Original topic:

My question About charging problem

(Topic created on: 05-17-2017 10:34 PM)
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Asif5464
Active Level 2
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sometimes when i charge my mobile then i see it charged slow
so what is the region of slow charging
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3 Comments
milind
Beginner Level 2
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the reason would that your charger would get damaged or is nt working properly
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Asif5464
Active Level 2
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i purchased samsung c9 pro last month so how it can possible
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admin_
Expert Level 5
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Thanks for being with Samsung and for sharing your concern. During wireless charging or fast charging, the device may feel hotter and this is normal range
of operation which does not affect the device’s lifespan/ performance.
If the battery temperature goes beyond specified limit, the charger may stop charging the device and start charging again once temperature goes down up to the normal temperature (e.g. 36ºC) and this is only a precautionary action for customer safety. This mode is called as “Swelling Prevention Mode”. We would recommend taking some troubleshooting steps to further isolate what you may be experiencing. Find troubleshooting steps on provided link http://www.samsung.com/in/support/skp/faq/1101689. Please let the community knows what steps you has taken and if you have noticed any changes or improvements. This will help the Community to provide you steps without repeating any steps you may have already taken.
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