Issue: Phone gets a heart attack when it's camera is turned on

[1dkaman]

I own a Galaxy A14 5G. It apparently freaks out whenever I use its camera. Basically it lags so much I have to restart it to get it to calm down. I don't have a single idea why that's happening. Maybe you could help?

[YashSonii]

check if there is any software or app update available or just force stop it once.

please mark it as an accepted solution if it works by pressing three dots on the right side of the comment thanks.

[1dkaman]

didn't work. it does that everytime. even if I forcestop it. and restart the app. it will do the same. I guess the issue is with the processor being less powerful. but think it once. this phone can play genshin impact with optimal fps at optimal settings. so why would it lag like crazy when a simple camera app is opened

[YashSonii]

Does your device have enough space?

[cs_member10]

Dear Samsung Member,

Greetings from Samsung Customer Support!

As per your query, we would request you to kindly perform the following steps to resolve your issue.

Check app cache: Settings > Apps > Camera> Storage > Clear Cache.
Reset the camera settings: Home screen tap on Camera>Settings>Reset settings>Reset.
Clear camera application data: Apps>Camera>Storage>Clear Data
Check your device in safe mode: https://www.samsung.com/in/support/mobile-devices/safe-mode-on-samsung-phones/

Update the software if available: https://www.samsung.com/in/support/mobile-devices/samsung-galaxy-smartphone-how-to-update-software/

Reset your device: https://www.samsung.com/in/support/mobile-devices/samsung-galaxy-mobile-how-to-perform-a-factory-res...

In case the issue still occurs. Please visit the service center for a physical inspection of your device. You can locate your nearest service center with this given link: https://www.samsung.com/in/support/service-center/

Thank you for writing to Samsung.

Warm Regards,
Samsung Customer Support

[1dkaman]

This works! but the issue gets back. and now it happens with every camera app. like instagram, Snapchat etc